Refund Policy

01Eligibility for a refund

You are entitled to a refund only if your payment went through successfully but access to the paid features of HappyWe was not provided (an access problem).

02Time to resolve the problem

Once you tell us about an access problem, we take reasonable steps to fix it within 14 business days. If we cannot fix it within that time, we issue a refund.

03When refunds are not given

A refund is not given if:

• you could not use HappyWe for reasons beyond our control;
• you decided not to use some or all of the paid features;
• you did not start or finish the plan, tasks, games or other content included in your paid access.

04Stopping use and payments

If you stop using HappyWe yourself, payments already made are not refunded. If your access is terminated because you violated the Terms of Use, payments already made are not refunded either.

05Discontinuation of the service

If we discontinue HappyWe or your access for reasons that are not your fault, you will receive a prorated refund for the unused period of access.